Operate, understand and improve every Location.

Enterprise software for physical locations. Mapboard helps multi-location businesses operate, understand and improve every Location from one platform.

Built alongside the industry's leaders.

Why teams choose Mapboard

One single view of your entire network.

As the network grows, information fragments: every team sees a different version of the listing, and no one has the full picture. Mapboard brings presence, reputation, and performance for every Location into one place.

Mapboard gives corporate teams one platform to operate, understand, and improve every Location.

One platform. Total control.

Everything you need to run your distributed business from one place.

All your Locations, in one place

Atlético CaféATC01
Río Amazonas 189-105, San Pedro Garza García, N.L., MX
CaféBakery
Atlético NakameguroATC02
2-44-10 Kamimeguro, Meguro City, Tokyo, JP
BakeryProductionDistribution
Atlético East VillageATC03
112 St Marks Pl, East Village, New York, NY, US
RestaurantCaféBrunch
Atlético TuileriesATC04
18 Rue Saint-Roch, 1er arr., Paris, FR
CaféGrab & GoCoffee Bar

Govern

your presence on Google

A theme repeating in reviews

08:42

Atlético Tuileries

Grab & Go

Several Google reviews mention the wait at peak hour. Orbit grouped them so the group's responsible user sees them together.

3 reviews · Google

Responsible for the group

08:42

Mariana Torres

@marianaStore lead

Orbit drafted a reply

See reviewsReview reply

Monitor

reputation across the network

Opportunity

08:42

Atlético East Village

Restaurant
4.8East Village, New York

Nearby competitors are publishing weekend brunch posts and have more recent reviews. A Google post can close that gap.

Nearby radius · Google data

Optimize

against nearby competitors

Atlético Nakameguro

Bakery
4.8Nakameguro, Tokyo

4 team workflows

Daily

Orbit drafts replies. The team approves.

Group the complaints that repeat in the area.

Weekly

Publish updates on Google

Summarize the group's week for@diego
Apply to all locationsAdd workflow

Orbit drafts

and the team decides

Presence and discovery

If the listing is wrong, the Location doesn't exist.

Customers decide on the map, before they walk in. As the network grows, each Location's listing fragments across teams, and nobody holds the good version. To say anything about store 47, you first have to know which listing store 47 is.

The Google Business Profile listing is governed from Mapboard: info, hours, special hours, posts, reviews, and performance.

See how it works in detail
  1. 01

    It's declared

    One version of every Location: business info, hours, special hours, services, and photos. It stops living in a file someone edited months ago.

  2. 02

    It's published

    The change goes to Google Business Profile from one place. Google authorized those APIs. Mapboard is not a Google partner. Today Google Business Profile is the only platform where Mapboard publishes.

  3. 03

    It shows up

    Sending is part of the integration. How long Google takes to display it is defined by Google.

  4. 04

    It's organized

    The network is grouped hierarchically, with filters and bulk workflows, so you can publish across many Locations at once.

  5. 05

    It's measured

    Performance that arrives from Google is aggregated across the network. A QR per Location tracks scans, and the destination can change after printing.

Reputation

The average is what gets reported.The spread is what customers live.

A network averaging 4.0 still has Locations far below that. The average is the number that goes up the chain. Mapboard reads reviews across the network, not one loose complaint, and points at the theme that repeats.

  1. 01

    It's collected

    Google reviews from across the network, in one place, with ratings and history.

  2. 02

    It's understood

    Semantic analysis across the network: themes that repeat, not isolated events.

  3. 03

    It's answered

    Orbit drafts the reply. Your team edits and approves it before publishing. It does not publish on its own.

  4. 04

    It's compared

    Each Location against nearby competitors, by radius, on Google data: ratings, reviews, gaps, and opportunities.

  5. 05

    It's assigned

    A responsible user is assigned to the group or the Location. Your team turns a review into a case for that location, Orbit can assign it to the operations owner, and the case closes when the problem is solved.

Orbit shows the pattern the average hides. Execution is traced, and it is not tied to one model.

See how it works in detail
Owners and groups

Every Location has someone responsible.

In a network of hundreds or thousands of Locations, headquarters cannot look at them one by one. Mapboard organizes the network into groups, assigns responsible users, and lets each role see its own scope.

Today the network has an owner: groups, roles, and responsible users. Your team turns a review into a case for that location, Orbit can assign it to the operations owner, and the case closes when the problem is solved.

See how it works in detail
  1. 01

    It's organized

    Hierarchical, group organization, with filters to work on an area, a format, or the whole network.

  2. 02

    It's assigned

    A responsible user is assigned to a group or a Location. Access depends on the role.

  3. 03

    It's updated

    Bulk workflows change many Locations at once: info, hours, and special hours.

  4. 04

    It's published

    That change goes to Google Business Profile. How long it takes to appear is defined by Google.

  5. 05

    It's closed

    Your team turns a review into a case for that location, Orbit can assign it to the operations owner, and the case closes when the problem is solved.

Marketing and operations

From review to case.

Your team turns a review into a case for that location, Orbit can assign it to the operations owner, and the case is closed once the problem is resolved.

  1. 08:42

    The review arrives.

    Google1/5

    "They overcharged me and nobody did anything"

    Location North 14Gas station
  2. 08:44

    Your team turns it into a case for that location.

    Location North 14
  3. 08:51

    It is assigned to the operations owner.

    Orbit can assign it

    Operations manager · North Zone
  4. 09:04

    Closed once it's resolved at the location.

    Marked by the owner

    Location North 14Closed
  5. 09:16

    Marketing sees that it was resolved.

    MarketingClosed
Before

Marketing sees the complaint, does not know who to hand it to, and operations finds out late.

After

Your team turns the review into a case for that location, Orbit can assign it, the owner marks it once it's resolved, and marketing sees that it was resolved.

Illustrative example
Who uses Mapboard?

Built for every multi-location network.

Every vertical calls its locations something different, and different things hurt. Here's how Mapboard runs yours.

24-hour schedules, in-store clinics, and health services for each Location, on Google Business Profile.

See how it works

Each station's brand, access, and attributes, set right where the driver decides.

See how it works

ATM, parcel pickup, services, and alcohol sale hours, store by store, at scale.

See how it works

Branches and ATMs, governed as one network on the map.

See how it works

Draw hours, Sunday hours and the processing center for each branch, on Google Business Profile.

See how it works

The chain name, the concession inside another retailer, and exam-lane hours, store by store.

See how it works

Dealer, workshop and parts counter as separate Locations, with a responsible user per group.

See how it works
Platform capabilities

Everything you need to operate at scale.

Location management

Every store is a Location, in an architecture that can hold several companies on the same platform.

Groups and roles

Hierarchical, group organization, with role-based access and responsible users assigned to groups and Locations.

Bulk workflows

Filters and bulk changes to update many Locations at once.

Google Business Profile

Info, hours, special hours, posts, reviews, and performance. Google authorized those APIs. Mapboard is not a Google partner.

Posts

Google posts for many Locations in a single action.

Network reputation

Reviews, ratings, and history across the network, with semantic analysis and themes that repeat.

AI reply suggestions

Orbit drafts the reply. Your team reviews and approves it before publishing.

Orbit

Summarizes, searches by meaning, and points at what is happening at a Location. Execution is traced, and it is not tied to one model.

Radius competition

Nearby competitors, ratings, and review signals, on Google data. It can also look at a market before you open there.

QR codes

A trackable QR per Location. The destination can change after printing. It does not verify that a review was submitted.

Aggregated performance

Brings together performance from connected platforms and shows it across the network.

Where it publishes

Today Google Business Profile is the only platform where Mapboard publishes.

In use

Tested across more than 1,200 physical locations.

Farmacias Benavides is a company that has used Mapboard.

  • 1,200+

    physical locations where it has been tested. The figure is not one company's.

  • Google

    Business Profile: info, hours, posts, reviews, and performance

  • Orbit

    drafts replies, does not publish on its own, and keeps execution traced

Your future

Built for the modern enterprise.

Architecture for networks of hundreds or thousands of Locations. Orbit drafts, and the team approves before publishing.

Bulk workflows

One change across a group or the network, published to Google Business Profile.

FAQ

Frequently asked questions.

Enterprise software for physical locations. Mapboard helps multi-location businesses operate, understand and improve every location from one platform.

For chains, franchises, and networks running hundreds or thousands of Locations (pharmacies, gas stations, convenience stores, banking, clinical labs, optical, automotive, and more).

Your team turns a review into a case for that location, Orbit can assign it to the operations owner, and the case closes when the problem is solved. It can also be assigned by hand. That owner is already assigned to the group or the Location, with access based on their role.

You assign them to the group or the Location, and they sign in with a role. Orbit can assign that location's case to that owner. It can also be assigned by hand.

A person marks the case closed when the problem is solved at that location. The location solves the problem.

No. Your team turns a review into a case for that location, Orbit can assign it to the operations owner, and the case closes when the problem is solved. It can sit alongside the ticketing system you already use.

The Location network: groups, roles, assigned responsible users, filters, and bulk changes. On Google Business Profile: info, hours, special hours, posts, reviews, and performance. Network-wide reputation, with semantic analysis and response suggestions your team reviews. Orbit, which does not publish on its own, keeps a trace, and is not tied to one model. Radius competitor and market analysis on Google data. Trackable QR codes whose destination you can change. And aggregated performance from connected platforms.

Yes. It connects to the Google Business Profile APIs for info, hours, special hours, posts, reviews, and performance. Google authorized those APIs. Mapboard is not a Google partner. Today Google Business Profile is the only platform where Mapboard publishes.

Yes. It is built for hundreds or thousands of Locations, and it has been tested across more than 1,200 physical locations. The network is organized in groups, with roles, assigned responsible users, filters, and bulk changes.

Orbit queries your customer data and each Location: it writes summaries, analyzes reviews, finds complaints that repeat, searches by meaning, and points at what is happening at a Location. It drafts review responses, and your team reviews them before publishing. Execution is traced, and it is not tied to one model.

Book a demo. You tell us how your network runs and we walk you through the platform on a demonstration network. Seeing it with your own Locations comes later, during onboarding, which we plan together.

Book a demo

See the platform in action.

Discover how teams manage every Location from one operational platform.